Damage Management Policy

We are committed to ensuring a smooth travel experience for our customers. However, we recognize that baggage damage may sometimes occur during transit. Our Damage Management Policy outlines the necessary steps to address such incidents, the claims process, and passenger rights to ensure a fair resolution.

What Does the Damage Management Policy Cover?

This policy applies to checked baggage or personal items that sustain damage while in the airline’s custody. It covers damage occurring during handling, transportation, or storage on the aircraft. However, it does not cover pre-existing damage, overpacked or improperly packed fragile items, or normal wear and tear such as minor scratches, scuffs, or dents.

Steps to Follow If Your Baggage Is Damaged

If you notice any damage to your baggage upon arrival, take the following immediate actions:

• Report the Damage: Inform the airline’s baggage service desk at the airport before leaving, as delayed claims may not be accepted.
• Complete a Damage Report: Fill out the damage report provided by the airline, detailing the type and extent of the damage, flight information, and your contact details.
• Keep All Documentation: Retain copies of your ticket, boarding pass, baggage tag, and damage report, as these will be required for claim processing.

Resolution Process

Once your claim is submitted, the airline will review the details and determine the appropriate resolution. Depending on the airline’s policy, compensation may include baggage repair, replacement, or monetary reimbursement. Processing times may vary, so we recommend following up with the airline for updates.

Conclusion

Our Damage Management Policy is designed to facilitate a fair and efficient resolution for baggage-related concerns. We encourage passengers to familiarize themselves with this process and contact our customer support team for further assistance.